Support
How can we help?
Find quick answers below, or send us a support request and we'll get back to you by email.
Help topics
Installation and updates
Install on a new computer, update to the latest version, or fix setup problems.
Activation and licences
Activate your trial or subscription, or move your licence to another computer.
Voice-assisted notes
Choose a microphone, allow microphone access in Windows, and get cleaner dictation.
Printing and letterheads
Set up your letterhead, paper size and margins for prescriptions and certificates.
Billing and subscriptions
Change plans, update payment details, or get a copy of an invoice.
Data and backups
Understand where your records are kept and how to keep a backup of your data.
Troubleshooting
Quick answers
Windows shows a warning when I run the installer. Is that normal?
Windows SmartScreen may show a prompt for newly released software. Only run an installer downloaded from ortho-doc-assist.in or from a link in your account. If you are unsure, contact support before installing.
How do I move Ortho Doc Assist to a new computer?
Contact support with your registered email address. We will help you release the licence on your old computer and activate it on the new one.
Voice notes are not picking up my voice.
Check that the correct microphone is selected in Windows sound settings and that Ortho Doc Assist has microphone permission under Windows Settings > Privacy & security > Microphone.
My prescriptions print with the wrong margins.
Check the paper size and default printer in Windows, then adjust the letterhead margins in the app's print settings. Contact support if the layout still looks wrong.
Contact support
Send a support request
Tell us what happened and what you expected to happen. A screenshot of any error message helps.
- Support hours
- Monday to Saturday, 10:00 am to 6:00 pm IST